100% Cargo Insurance & Full Claims Policy
To safeguard our clients financial and supply chain interests when importing from 1688.com, 1688buyer provides transparent insurance coverage and rapid settlement processing.
1. Scope of Insurance Coverage
Insurance coverage applies to all orders fulfilled through 1688buyer, effective from the moment our China border hub receives and signs for the shipment until final delivery in Vietnam.
2. Compensation Schedule by Claim Type
| Claim Incident Type | Qualifying Conditions | Compensation Entitlement |
|---|---|---|
| Total Shipment Loss | Package lost in transit for over 30 days without tracking update | 100% goods refund + 100% freight reimbursement |
| Damaged Cargo (Crated) | Fragile cargo packed with wooden crate or bubble protection | 100% refund of the damaged items value |
| Damaged (Non-Crated) | Fragile items where client declined wooden crate service | 30% - 50% freight subsidy |
| Missing Items / Shortage | Unboxing video verifying parcel condition upon receipt | 100% immediate wallet refund for missing items |
3. Settlement Timeline & Steps
- File Claim: Submit request with clear photos/videos within 48 hours of parcel delivery.
- Audit & Verification: Logistics risk team examines waybill logs and packing recordings within 12 - 24h.
- Immediate Disbursement: Funds credited directly to your 1688buyer wallet within 24h of approval.
Required Evidence: Please capture a continuous unboxing video clearly displaying all 6 sides of the outer box, the tracking waybill, and the inner goods inspection.