After-Sales, Returns & Dispute Resolution Policy
1688buyer acts as your direct advocate, negotiating with 1688 suppliers and manufacturers to resolve discrepancies, defects, and trade disputes.
1. Eligible Claim Categories
- Factory Shortage: Received quantity is fewer than confirmed invoice units.
- Wrong Specifications: Delivered items differ in color, size, or model from confirmed SKU specifications.
- Defects & Malfunctions: Products possess manufacturing flaws or fail to operate according to factory specifications.
2. Filing Window & Evidentiary Requirements
Dispute claims must be submitted within 48 hours of package delivery in Vietnam.
- 1688buyer order number and logistics tracking waybill.
- Continuous unboxing video demonstrating outer seal condition and defects.
- High-resolution closeup photos of defective areas and factory SKU barcodes.
3. 4-Step Dispute Negotiation Workflow
- Step 1: Client submits claim documentation via our online ticket or direct support.
- Step 2: 1688buyer specialists initiate formal dispute with the 1688 seller backed by evidence.
- Step 3: Reach settlement agreement (seller refund, replacement shipment, or price adjustment).
- Step 4: Dispute finalized, refund credited immediately to your 1688buyer wallet.
Buyer Protection Commitment: Our bilingual sourcing team operates strictly in your favor, leveraging Alibaba buyer protection protocols to secure maximum financial compensation.